Customizing and branding the redemption experience
Add your own branding and customize the redemption experience for your recipients
You can customize the redemption experience for your users by incorporating branding, colors, and imagery. By applying a template to your order, you can integrate your brand identity into the Runa redemption experience.
The template will only be applied to the parts of the redemption experience you use on orders. If you do not send emails via Runa your customised email template will not be sent to your recipients.
User Redemption Templates do not have an effect in the Playground environment
We do not currently support templates as part of Playground orders. If you place an order with a template ID on the Playground, the redemption experience will use the default Runa styling. Your API response will show the template ID if one was used.
Using redemption templates
Creating a custom template
Visit User Redemption templates in Runa portal to create a custom template for your redemption experience. This template allows you to define the look and feel of the email and user redemption pages, including branding elements.
Note while an email preview is shown, this will only be used if you opt to send emails via Runa as part of the order request.
Grab the template ID
After creating a template, you will be assigned a unique template ID. This ID is crucial for associating your customized template with specific orders on the Runa API.
Use the template ID in your order request
When placing an order set the template_id
field in the distribution_method
payload to the ID you have obtained from the previous step.
See the order request reference for more details.
Supported branding elements
The follow elements from the payout link and email (if you choose to send emails via Runa) can be customized:
Element | Area | Description |
---|---|---|
Logo | Email & payout link | Your logo will be shown in email and the payout link. |
Primary Color | Email & payout link | A primary color can be used for the email and payout link. |
Background Color | Email & payout link | A background color can be used for the email and payout link. |
Sender Name | A custom sender name can be used for email delivery. | |
Subject | A custom subject can be used for email delivery. | |
Message | A custom message can be used for email delivery. | |
Banner Image | A custom banner image can be used for email delivery. | |
Privacy Policy URL | A custom privacy policy URL can be added to the email. |
Limitations
We currently support a maximum of 10 unique redemption templates usage per order. Please talk to your Account Managers if you need support with this.