> ## Documentation Index > Fetch the complete documentation index at: https://developer.runa.io/llms.txt > Use this file to discover all available pages before exploring further. # Support > Potential error scenarios for Prepaid Visa Cards and their resolution. Below are potential error scenarios and their resolutions. ### Multiple Payments to Unactivated Card If a consumer receives multiple payment emails for the same reloadable card, but this card is not activated yet, each email must be opened to load its associated funds. * When the consumer clicks one link and activates the card, only that payment is loaded. * To receive the full balance, they must also click the second link (the order doesn't matter). Each payment is attached to its own activation link. The card must first be activated before any funds are loaded. ### Add to Wallet Recipients can add their card to a mobile wallet (Apple Pay, Google Pay, or Samsung Pay) by clicking the **Add to Wallet** button in the UI. A one-time verification code from the wallet provider is required as part of the card tokenisation step. * **Reward Cards**: The recipient will be asked to provide their email address and optionally their phone number to receive the verification code. * **Reload Cards**: The email address from authentication is used by default. The recipient can optionally provide their phone number instead. ### Reload Card — recipient using a different email Recipients must always authenticate with the same email address their Reload Card was originally sent to. Using a different email address will result in the recipient not seeing their funds. Ensure your recipients are aware they must use the same email address each time. ### Insufficient funds Insufficient balance at order time. * If your account has insufficient balance you will be unable to create the order for the payment. The API responds with a 400 status code, the error message body will contain the type `insufficient_funds`. Check the [order endpoint reference](/reference/2024-02-05/endpoint/orders/create) for more information. ## All other issues Your point of contact for any other issues: [support@runa.io](mailto:support@runa.io)